What do I do if my mailbox is full? *** This post and feature is only applicable for users who created a liveBooks account before 08.06.2015

If your mailbox is full, you will be unable to send and/or receive email. Here are a few options for removing email to free up space:

  • Login to Web Mail (server mail) and delete messages.

Your Web Mail address is "http://webmail." followed by your domain name: http://webmail.YourDomainName.com

  • You can set preferences in your email program to remove mail from the server. If you are using Apple Mail and your email is set as a POP account, follow these instructions to set preferences:

- Go to Mail>preferences
- Go to the accounts tab, select the email account that is full, and go to the "advanced" tab
- Check the box that says "remove copy from server after retrieving a message:"
- Change the drop down below it to "right away"
- Click "remove now"
That will remove all email from your inbox on our server and save it to your hard drive, completely freeing up all space for you.
If you are using another email program, the preferences should contain a similar option to remove messages from the server

  • If using your email account is set up as an IMAP account, you may need to delete messages from the "sent" folder as well as the inbox. To archive messages, create a local folder on your computer (not on the mail server) and drag messages into that folder. This will remove those messages from the server and you will still be able to view them at a later time.

If you are using Apple Mail, click on "inbox" and at the bottom, click the " + " sign. This will prompt you to enter in a folder name; be sure to place it "on my mac" versus making it part of the IMAP account.
The folder will appear on the left side under the trash box. Drag messages to that new folder so they are moved off of the server.

  • Upgrade the amount of space in your mailbox. Each email address starts with 1 GB of space.

We offer a few upgrade options {2GB, 5GB and 10GB upgrades} that result in an increase to your hosting fee.
Please contact our Support Team for more information on upgrading your email storage.

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