Why don't the direct links to my Client Access projects work?

If your viewers are reporting that the direct links to client access projects that you have supplied for them are not working, the most likely case is that the password that you have assigned for the project contains spaces or special characters which are causing the link to break. We recommend using simpler passwords containing just numbers and letters. 

If you site has a custom landing page installed, this may also cause an issue for direct client access links. In some instances, the specialized landing page is installed at the primary domain location while all of the site content is shifted to the directory /index.php. The editSuite is not 'aware' of this, so generated URLs do not contain the 'index.php' directory structure. In order to create a working URL you must simply insert this text into the proper location: 

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