Email Migration - Moving to G Suite (with name servers pointed to liveBooks)

Step by step G Suite migration.



  • hosting company: the company that has the files for your website stored on their servers (liveBooks)
  • domain registrar: the company that reserves and registers your ".com, .net, .org" domain name (GoDaddy, Network Solutions, 1&1, etc.)
  • A-record: DNS record that determines which IP address belongs to a domain name
  • Cname: DNS record lets you assign a domain or sub-domain to another address or hostname.
  • MX: DNS record is responsible for accepting incoming email and routing it to a specified mail server




Currently, the Name Server (NS Records), for your domain name, are pointed to liveBooks’ servers:

  • - (IP:
  • - (IP:


Before you start this process, you will need to do two things:


1. If you wish to, back up your liveBooks email.  Click here to learn how to do this. 

2. point your domain’s NS records back to your registrar’s.  The easiest way to do this is to simply contact them and request the the following changes be made to your DNS:


  • Point (reset) the Name Server (NS Records) back to your registrar's name servers. Depending on your registrar, the NS records changes may take up to 24 hour to update.
  • After pointing back your NS records please update (or have them update) your domain's root A record and 'www' CNAME record as follows:
    • point root A record to
    • point CNAME: “www” to “”
    • if you have a liveBooks blog point CNAME: “blog” to “”


This process puts control over your domain back in your hands, pointing only your website to liveBooks. This leaves email and any other services you want to connect to your domain in you and your registrar’s hands. Again, if you need help with any of these changes, your registrar will be able to assist you.

NOTE:  These DNS changes will interrupt both email and website hosting temporarily.  By the time you get to the last step of this article, your site and new email will be up and running!







1.  Go to


1.1 press “Start free trial”.



2.  Enter all the requested details in the “About you” section. Use your primary liveBooks email address.



2.1 Select “Use a domain name I have already purchased”,


2.2 enter your domain name and press “Next”.




3.  Enter your username and password. (Username should be your primary liveBooks email address).




4.  “Start” the setup process.




5.  If you have more than one email address created with liveBooks, please add the details here and press “Next”. (You can add up to 10 users)




5.1 You can send a notification email to your team. Each email account will receive this email.



5.2 View and approve the ‘Message preview’




6.  Verify your domain name.

Before you can use Google services like Gmail with your company's domain, you'll need to verify that you own it. This ensures that no one else can use services or send email that appears to come from you.




6.1 Select “Add a domain host record (TXT or CNAME)”. This is the recommended option.




6.2 Log in to your registrar control panel (GoDaddy, Network Solutions, 1&1 etc.).






6.3 Copy the TXT / CNAME record and add it to your registrar control panel. Again, if you don't know how to do this, please ask your registrar to complete this step. The verification can take up to one hour after adding the record in your DNS settings.





This is an example of GoDaddy registrar control panel. The TXT record method was used in this case to verify the domain ownership.




NOTE - You must complete verification within 21 days if you're signing up for G Suite. If you don't verify ownership within this timeframe, Google will remove your domain and data.




7.  To use Gmail with G Suite, you must set up your domain's MX records to direct mail-flow to Google mail servers. To complete this, use the administration tools at your domain registrar host (GoDaddy, Network Solutions, 1&1 etc.).



Once you log in to your domain registrar control panel, delete the old MX records and add the new ones provided by Google. Detailed instructions for all major registrars can be found here:

This is an example of GoDaddy registrar control panel. All five MX records provided by Google have been added.





8.  Press "Verify your domain and email setup".




9.  Wait for the confirmation message.





10.  The data migration service lets you easily migrate your users' mail and contacts to G Suitein the Google Admin console without installing a client. We recommend this service because the setup is simple and most mail server connections can be made automatically. To start, select the "Migrations" option from "Admin console" and start the email migration.



10.1 Check the email option and press Continue. In a single migration, you can migrate either emails or contacts, not both at the same time. To migrate both, run the migration twice choosing each option.



10.2 Select IMAP protocol. Enter the liveBooks server address "", primary liveBooks email address and password. Press “Connect”.



10.3 Enter the date you wish to migrate from as well as which folders / emails to exclude from the migration.




10.4 Enter the full liveBooks email address and password for each users' email account.



10.5 Check the status for each account. Wait for the status to be “Complete” and green for all accounts.





11.  Congratulations! The migration process is now finished. Please go to and log in to your new Gmail account.




Google provides full instructions if you need to configure your email account on your PC, Mac and mobile devices:


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